OUR MOST ASKED QUESTIONS
If you have any more questions, please fill out the contact form and leave your questions in the ‘message’ box.
Why does PINN only work on Meta Platforms?
At PINN, we specialise exclusively in managing Instagram and Facebook. We believe in focusing on a few platforms to provide the highest level of expertise, rather than spreading ourselves thin across multiple channels. While we may expand to other platforms in the future, as a smaller company, we prefer to dedicate our full attention and resources to the most widely used platforms in the business industry to ensure the best results for our clients.
How much do I pay initially?
Initially the client pays nothing for a free 40 minute strategy call with a social media manager. Further to this, should the client want to go ahead - The first invoice will be generated, which would then be due on the effective start date of their contract. Additionally, there would usually be a £49.00 set up fee attached to this for onboarding..
Is there a cooling off period?
Yes - at PINN we have a 30 day cooling off period. Meaning within the first 30 days of a contract’s start date you will have the option to terminate the contract.
Who manages my content?
At PINN, depending on the package you have chosen, you will have a dedicated social media manager to help you achieve your goals. They will cater their approach to your unique requirements, and will be available at your request to go over anything you may want to discuss. (Service dependent on Package)
How long am I tied in for?
At PINN we operate on a 1-month rolling contract basis. In effect, this means that 15 days prior to your renewal date the invoice will be generated and then due at the start of the next month. For example: Contract initiates on 01/01/25 - this covers that 30 day period. Invoice 2 would be generated 15 days prior to the start of the next month, and due on that date (01/02/25) - meaning you would be able to cancel anytime before 17/01/25.
Can I decide what content I would like?
Absolutely! As mentioned, At PINN we offer a complete tailored approach to cater to our client’s individual requirements and goals - We take a strategic stance on your profile and share our thoughts on how we believe you should go about the framing, branding, and execution of your content going forward throughout your social platforms.